Returns & Refunds Policy

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • The return request must be submitted within 14 days of delivery

Items that do not meet these conditions will not be eligible for return.

Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Used or damaged items not caused by our error

  • Items returned without original packaging

  • Gift cards or promotional items (if applicable)

Return Process

To initiate a return:

  1. Contact us at [email protected] with your order number and reason for return

  2. Our support team will review and provide return instructions

  3. Once approved, please ship the item back using the provided instructions

Returns sent without prior approval may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping fees are non-refundable

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund

  • Approved refunds will be processed back to the original payment method

  • Refund processing time: 5–10 business days, depending on your payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 48 hours of delivery

  • Include clear photos of the item and packaging
    We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you have not received a refund:

  • Check your bank account again

  • Contact your payment provider (PayPal or Stripe)

  • If the issue persists, contact us at [email protected]

Contact Information

For any return or refund questions, please contact us at:
📧 [email protected]